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These TERMS AND CONDITIONS (“terms of use”) state important requirements regarding your use of SEL’s website and your relationship with SELs. You should read them carefully as they contain important information and instructions such as how long it lasts, fees for early termination, our rights to change its conditions, limitations of liability, privacy, and settlement of disputes by arbitration instead of in court. If you accept this agreement, it will apply to all your service plans from us, including all your existing plans. Your acceptance of these terms & conditions will be implied by the use of the SELs service.
These TERMS AND CONDITIONS, together with each accepted plan order submitted by you, any additional terms mentioned for your plan order and the privacy policy, state the entire agreement between YOU and SELs (THE “AGREEMENT”). The Plan Order will form the part of the “Agreement” only if the same has been acknowledged by SELs in writing or by an e-mail. You must agree to the Terms and Conditions in order to be eligible to use the SELs Portal (defined below), or obtain Services (defined below).
Certain terms defined in these Terms and Conditions are also used in the Privacy Policy and are incorporated by reference to these Terms and Conditions.
Software, Services and other related information are collectively referred to as “Content.”
“You” means you individually, any person, including any employer that you are acting on behalf of.
Trademark “SELs” ‚ under an authorization from Search Engine Leaders Inc. All references to SELs refer to Search Engine Leaders Inc.
SELs Certified Technician means” technicians and specialists certified by SELs to perform the Services under this Agreement.
Subscription Based Plans” or “Subscription/(s)” are tenured Subscription plans offered by SELs that are active for a specified period and will not include any incident based plans such as “Per Incident Plan” or the like.
You may order Services by submitting Plan Orders through the SELs Portal or by calling SELs. Once SELs accepts the Plan Order submitted by you, then you will receive an email from SELs at the email address that you provide to SELs as part of the Registration Process for the Services.
Subject to the Terms and Conditions, and other terms specific to each Service Plan, SELs will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, SELs will attempt problem diagnosis and a solution through chat, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. All undertakings under Service Plans are subject to SEL’s Limited Warranty, which is set forth below.
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. All payments against the plan orders will be collected by SELs on behalf of Search Engine Leaders Inc. SELs has no obligation to render Services under any Service Plan if the payments as required under any plan has been made.
You understand that certain Service Plans may have fee including, but not limited to “Service Fee” and/or “Activation Fee” payable either on an annual basis (“Annual Payment Plan”) or on a monthly basis (“Recurring Payment Plan”). Subject to the applicable Term Plan, all payments under the Annual Plan shall be made upfront at time of commencement of the subscription cycle. For payments under the Recurring Payment Plan, apart from the monthly installments of the Service Fee, payable over a one (1) year payment term, You shall be charged an additional non-refundable Activation Fee at the time of registration, as specified in the Plan Order. The fee (including Activation Fee) will not be refunded in case of cancellation of the Service Plan unless otherwise stated in the Plan Order. All fee under this clause or a relevant Plan Order, is payable at the time of commencement of the Service Plan.
When you purchased the Service, you agreed to a specific price and plan, where such plan maybe for a term of one, two or three years (“Term Plan”). All terms of Service Fee and/or any other fee payable under any mode of payment for a Subscription shall be set forth in the applicable Plan Order. Similarly, some plans may offer a discount on the Service if you sign up for other SELs services (“Bundle Discount”). You agree to maintain your Service and the bundled services for the applicable term.
You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize SELs to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize SELs to bills products or services, or acts as billing agent for SELs to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide SELs with updated credit card information upon SELs request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither SELs nor any SELs affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at SELs option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional $10.00.
You agree and acknowledge that a Subscription under the Recurring Payment Plan will automatically renew for a month, unless notified otherwise by You (“Auto Renewal”). However, a Subscription under the Annual Payment Plan does not automatically renew and expires at the end of the applicable Term Plan. Your credit card will be charged with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with SELs. If you would like to opt out of the Auto Renewal, please call us at 210-591-8528 and speak with one of our customer service representative at least 30 days prior to your subscription end date to discontinue your service.